At Nzuchi Fashion, our goal is always to provide high-quality products at competitive factory price. We hope you enjoy your shopping experience with us and all the items that we carry are inspected before dispatch. Our professional Customer Support Team is at your service at any time.
Return and Refund Policy
- Return Period: Our products can be returned within 7 Days of the original purchase of the product.
- Eligibility: To be eligible for a return, please make sure that:
- The product was purchased in the last 7 Days.
- The product is in its original packaging.
- The product isn’t used or damaged.
- You have the receipt or proof of purchase.
- Shipping Charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Nzuchi Fashion.
- Damaged Items: If you received a damaged product, please notify us immediately for assistance.
- Out-of-Stock Items:We strive to maintain accurate inventory, but occasionally, an item might be unexpectedly out of stock. Don’t worry! We’ll refund your money in full and offer a little extra compensation to apologize for the inconvenience.
- Out-of-Stock Items: We strive to maintain accurate inventory, but occasionally, an item might be unexpectedly out of stock. Don’t worry! We’ll refund your money in full and offer a little extra compensation to apologize for the inconvenience.
- Non-Returnable & Non-Exchangeable: Some items, like beauty products, underwear, art & collectibles, custom-made items, and Impala Gift cards, are final sale due to hygiene or customization reasons.
- Sale Items: Sale items can be refunded.
- Contact Us: If you have any questions about our Returns and Refunds Policy, please contact us at returns [at] wilsonnzuchi.com
Refunds
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 3 to 10 business days for a refund to show up on your credit card statement.
Refund & Exchanges Steps
Step 1: Contact us by submitting a return form to let us assist you with your return procedure.
Step 2: Indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.
Step 3: After receiving return instructions from us, please package the item(s) up and keep the items in good condition and well packaged. Send the package and provide your return tracking number or waybill for us.
Step 4: Keep tracking of the logistic info, once it has been delivered successfully, please kindly inform us so that we could arrange the refund for you as soon as possible.
Step 5: Normally please allow 1-2 business days for transit, plus an additional 1-3 business days for processing after arrival at our Fulfillment Center. You will receive a notification email once we process your refund.
If anything is unclear or you have more questions, feel free to contact our customer support team.