Free Delivery & Returns

Delivering all over Tanzania and rest of the world.

Customer Service: +255 786 353 330

Frequently Asked Questions

Ordering & Delivery

  • What are your delivery areas? We deliver across Tanzania.
  • How long will it take to receive my order? Delivery time depends on your location. Standard delivery within Dar es Salaam typically takes 1-2 business days. Deliveries to other regions may take longer. You will receive an estimated delivery timeframe during checkout.
  • What are the delivery charges? Delivery charges are calculated at checkout and depend on your order total and delivery location. We offer free delivery for orders above a certain amount.
  • Can I track my order? Yes, you will receive a tracking number with your shipment confirmation email. You can track your order on our website or directly with the courier company.
  • Do you offer international delivery? Currently, we only deliver within Tanzania.

Products & Payments

  • What payment methods do you accept? We accept Mobile Money payments (e.g., M-Pesa, Tigo Pesa, Airtel Money), credit cards, and debit cards.
  • What is your return policy? We offer returns and exchanges within 7 Days of purchase for unworn, unwashed, and undamaged items with original tags. Please see our return policy page for full details.
  • How can I check if an item is in stock? Inventory availability is usually displayed on the product page. If you can’t find stock information or have any doubts, feel free to contact us.
  • Do you offer a warranty on your products? The warranty policy varies depending on the product brand and category. Please check the product description or contact us for warranty information specific to an item.

Account & Security

  • How do I create an account? Creating an account is easy! Simply visit our website and click “Register” or “Sign Up”. You will be prompted to enter your email address, create a password, and fill in some basic information.
  • How do I update my account information? You can update your account information by logging in to your account and clicking on “My Account” or “Settings”.
  • How do I know my online shopping is secure? We use secure encryption technology to protect your personal information and payment details during checkout.
  • What is your privacy policy? We take your privacy seriously. Please see our privacy policy page for details on how we collect, use, and protect your information.

Contact Us

  • How can I contact Nzuchi Fashion? You can contact us by phone at +255 786 353 330, by email at mambo [at] wilsonzuchi.com, or through our live chat service (available during business hours).

We hope this FAQ answers your questions about shopping online at Nzuchi Fashion. If you have any further inquiries, please don’t hesitate to contact us.

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